Frequently Asked Questions (FAQ)

WHAT IS THE CURRENCY OF THE PRICES I SEE ON THE SITE?

All prices are in EURO (€).

HOW CAN I PLACE AN ORDER?

Choose your product, select the option "ADD TO CART" and follow the steps to complete your order. Then enter your billing details, name, address, and email address and finalize the purchase.

WHICH PAYMENT METHODS ARE ACCEPTED?

The following payment options are available:

  • Credit card: Mastercard, Visa, American Express

  • Apple Pay

  • Google Pay

  • Shop Pay
  • Bancontact

DO YOU DELIVER WORLDWIDE?

No, at this time we only deliver within the Netherlands, Belgium, Spain, Canada, the United Kingdom, and the United States.

WHAT ARE THE SHIPPING COSTS?

Free shipping, including Track & Trace!

HOW LONG DOES IT TAKE BEFORE I RECEIVE MY ORDER?

  • Order cutoff time: 22:00 (GMT+2 - Amsterdam). Orders placed after this time will be processed the next business day, which may add an extra day to the estimated delivery time.

  • Processing time: Orders are processed within 1 to 2 business days (Monday to Friday).

  • Weekend orders: Orders placed on weekends are processed the next business day.

  • Estimated transit time: 5 to 9 business days (Monday to Friday).

  • Estimated total delivery time: 6 to 11 business days (Monday to Friday).

Note: delivery times are estimates and may vary due to external factors such as customs, holidays, and unforeseen transport issues.

HOW CAN I RETURN MY ORDER?

  • Return period: customers in the Netherlands, Belgium, Spain, Canada, the United Kingdom, and the United States have the right to return their purchase within 30 days of receiving the order. Contact our customer service via support@abriano.com with your order number and a clear reason for the return.

Click here to view the full return and refund policy.

CAN I RECEIVE A TRACKING NUMBER?

Once the order has been shipped, we will send you the tracking number and instructions on how to track your order by email.

Do you have questions?

We strive for optimal customer satisfaction and are ready to help with any questions or uncertainties.

Brand name: ABRIANO
Address: Dukdalfweg 60, Amsterdam, 1041 BE, Netherlands

Email: support@abriano.com
Phone: +31645358028
Contact form: click here
Customer service availability:
- Monday to Saturday: 9:00 AM - 5:00 PM (GMT+2 - Amsterdam)
- Sunday: closed

We do our best to respond to your message within 24 hours.